The quality of the hospital is not only visible from magnificent buildings, experienced doctors, complete medicines, and sophisticated medical equipment. Hospitals are required to provide the best health services and be more open to the community.
However, the question is, what benchmarks can be used to determine that a hospital has the best service? Considering that up to now, most Indonesians are looking at hospitals in neighbouring countries rather than hospitals in their own countries.
The government has implemented hospital service quality standards and divided them into several groups. There is also an ISO-like award for hospitals. However, it would be better if we follow international standards, such as JCI to improve the quality of health services.
Joint Commission International (JCI) is a division of Joint Commission International, under The Joint Commission. For more than 50 years, The Joint Commission and its organisation have dedicated themselves to improving the quality and safety of health. JCI's mission is to continuously improve the quality of health to the community, by working with stakeholders, evaluating health service organisations, as well as providing inspiration in improving the provision of safe, effective services of the highest quality and value.
Of the thousands of hospitals in Indonesia, only a few hospitals have successfully obtained accreditation from JCI. Premier Bintaro Hospital received JCI accreditation on January 15, 2011, and was the first hospital in Indonesia to use the latest standard edition 4 in 2011. Premier Bintaro Hospital managed to regain Triennial or Reaccreditation in early 2014 and 2017. The success of getting this award further showed credibility Premier Bintaro Hospital, which is known as a hospital with patient-oriented quality and safety, which is the soul of accreditation.
By fulfilling these JCI requirements, we obtain many benefits. Doctors become more communicative, documentation and accuracy of patients since admission and treatment until out of the record, hospital services and facilities are getting better and maintained, and so on.
The success of the Bintaro Premier Hospital in achieving International Accreditation from JCI is the result of hard work from hospital personnel ranging from doctors, nurses and non-medical staff who have high loyalty and dedication to improve the quality of services that are of international standard. The achievement, which is a significant leap for the RSPB is undoubtedly not the end of the journey to quality services of international standard but as an initial step in efforts to improve the quality of continuous service.
Patients and families can contact hospital management and the International Joint Commission (JCI), to report concerns about patient safety and quality of care.
The following links are provided to report patient safety or quality of care issues to JCI: https://www.jointcommissioninternational.org/contact-us/report-a-quality-and-safety-issue/ https://www.jointcommissioninternational.org/contact-us/report-a-quality-and-safety-issue/
Premier Bintaro Hospital
Jl. M.H. Thamrin No. 1 Sektor 7 Bintaro Jaya Tangerang Selatan 15224 – Indonesia
Tel : +62-21 2762 5500, 7455 500/600
Fax : +62-21 7455 800 Email: firstname.lastname@example.org