MISSION STATEMENT

VISION

To be the leading healthcare provider in Asia by delivering world class healthcare and high quality outcomes to our customers as well as ensuring the sustainability of our organisation.

MISSION

  • Customer-focused preventive, diagnostic and curative healthcare services that deliver superior outcomes and touch all individuals.
  • Promote, improve and sustain excellent integrated healthcare services where innovation and teaching are integral to the delivery of care.
  • Quality education that nurtures competent and compassionate healthcare personnel.
  • Deliver, improve and sustain all stakeholders’ interests and returns.

CORPORATE PHILOSOPHY

People caring for people.

CORE VALUES

“EXCITE”

    Excel in everything we do
    Unggul dalam melakukan setiap pekerjaan

    Care and compassion from the heart
    Memberikan perhatian dan kepedulian dari hati

    Innovative for continual improvement
    Berinovasi untuk perbaikan yang berkesinambungan

    Teamwork and respect for one another
    Bekerja sama dan saling menghormati satu sama lain

    Ethical in our practice
    Menjunjung tinggi etika

 

QUALITY POLICY

It is our policy to provide the highest achievable quality of care to our customers by:
  • Adhering to our core values
  • Monitoring customer feedback and operational systems
  • Training and developing our staff to achieve excellence

ENVIRONMENT, SAFETY & HEALTH (ESH) POLICY

We are committed to providing and sustaining a safe, healthy and conducive environment for all our staffs, doctors, patients, students, visitors, vendors and other users of Ramsay Sime Darby Health Care (RSDHC) facilities, as well as the surrounding community.
To achieve this fundamental goal, we shall:
  • Implement policies and procedures to fully comply with all applicable environment, safety and health laws and other requirements of Malaysia, Indonesia, Hong Kong and RSDHC
  • Promote environment, safety and health awareness amongst all staffs, patients, doctors, students, visitors, vendors and other users of RSDHC facilities
  • Institute proactive measures to prevent occupational injuries and illnesses and to prevent pollution to the environment through 4R initiatives (Refuse, Reduce, Reuse & Recycle)
  • Provide adequate resources, communication and training opportunities in support of environment, safety and health activities
  • Perform regular surveillance, monitor and review all environment, safety and health related activities for continual improvement
With the commitment and support from the Management in achieving the above policy, all staffs and relevant parties shall take individual responsibility to safeguard their own safety and health as well as those of others, and be committed to protecting the environment by adhering to the Group’s environment, safety and health policies and procedures.